Frequently Asked Questions on 4 SQR BROADBAND
Will I have to deal
with BT as well as 4 SQR?
Order with 4 SQR and you will still have BT activate your landline
for Broadband, but the line is ordered, operated, managed, fault
tested and billed by 4 SQR. This means you dont need to call BT
at all if you have any problems.
Will I understand when
I call with a problem?
No overseas call centres, or uncommunicative non technical assistants
manning the phones. If you get a problem you call or email (assuming
you can still!) and 4 SQR will put tests on the line, and establish
where the fault lies to be able to advise on the best way to get
you working again. 90% of problems on Broadband, are down to either
login issues or equipment going faulty or being incorrectly set
up, and 4 SQR will help get you back on line as soon as possible.
How long does it take
to be installed?
Almost all Broadband ADSL connections are done by BT Wholesale who
install on behalf of many organisations. Their lead time is the
same wherever the Broadband service is ordered. 5-10 working days
is quoted depending whether it is a migration (usually 5 days) or
a new provide (usually 10 working days). Changeover in the case
of a migration, or activation, for new installs, is usually at around
midnight so you can change the settings in your router or modem
first thing in the working day and be up and running straight away.
Alternatively the settings can be pre programed the night before.
How fast a connection
do I need?
It always depends on what use is being made of the service. For
most users the speed of the connection chosen is less critical than
the contention on which it is managed. In other words for a single
user on a well managed 20:1 contended service at 512kbps would experience
faster downloads than a 2Mbps user on a 50:1 connection, but more
importantly, they would be able to use the link for time critical
applications like running IP telephone lines over it. However, a
50:1 contention would be ideal for internet browsing and email applications
which are not time critical and very 'bursty' in nature (- lots
of data sent for short periods of intermittent time and consistent
traffic is rarely required).
Can you provide fixed
A fixed IP address (or multiples as required) is often charged extra
by other ISPs, but it comes FREE with
4SQR Broadband services. With a fixed IP address, it is easy
to access to set up the office PCs from remote locations, or to
set up converged IP applications like Voice lines or Video conferencing.
Even having an engineer providing remote support for your network
hardware or applications is achievable once you have a fixed IP
The Broadband connection
is critical to my business. How can I protect it?
Enhanced service care is also available for lines critical to business
or home use at a small premium of just £10+vat. This assures
you of out of office hours engineering support and a speedy resolution
What servers can I
point to for outgoing mail ?
Outgoing mail forwarding or smtp (simple mail transfer protocol)
mail forwarding server you can point to (for Outlook or Outlook
Express or other such email programs) is as follows:
SMTP Server: smtp.4sqr.net
Prices on pop up window
Other Email related help here
or view general Broadband help here